Privacy Policy

Maria B Bangladesh is deeply committed to protecting the personal information of every customer who interacts with our website, www.mariabbd.com. As a fashion brand that values elegance, trust, and transparency, we believe it is important to clearly explain how and why we collect your information, how it is used, with whom it may be shared, and what rights you hold regarding your data.

This Privacy Policy outlines the complete lifecycle of your information from the moment you browse our website to the moment your order is delivered and beyond.

1. Information We Collect and Why We Collect It

When you shop, browse, create an account, communicate with customer service, or sign up for our newsletters, certain information is collected to provide you a smooth, secure, and personalized shopping experience.

1.1 Personal Details During Online Shopping

When you place an order on www.mariabbd.com, we collect your name, phone number, email address, billing and shipping addresses, product selections, and payment-related data. This information is required to process your order accurately, ensure correct delivery, comply with Bangladeshi VAT and tax regulations, and communicate order or delivery updates.

1.2 Account Registration Information

When you create an account, we store your name, email, phone number, encrypted password, saved addresses, and order history. This helps provide faster checkout, order tracking, customer support, and a personalized shopping experience.

1.3 Newsletter Subscription Information

If you subscribe to our newsletter, we collect your name, email, and mobile number to send updates about new collections, promotions, restocks, and special events. Subscription is optional, and you can unsubscribe at any time.

1.4 Customer Support Information

When you contact us via email, phone, chat, WhatsApp, or social media, we may collect your name, contact details, order ID, communication history, and any information you choose to share. This allows us to resolve your queries efficiently and improve our service quality.

1.5 Browsing, Technical & Usage Data

We automatically collect technical data such as IP address, browser type, device information, pages visited, and usage behavior. This data helps us improve website performance, user experience, and security.

1.6 Cookies and Tracking Technologies

We use cookies to remember your preferences, save cart items, maintain login sessions, analyze website traffic, and personalize content. You may disable cookies through your browser, but some features may not function properly.

2. How We Use Your Information

2.1 Order Processing & Delivery

Your information is used to confirm payments, prepare orders, and deliver products through our courier partners.

2.2 Customer Support

We use your data to verify identity, resolve complaints, handle exchanges, and provide order-related assistance.

2.3 Website Improvement & Personalization

Browsing data helps us improve website design, navigation, performance, and product recommendations.

2.4 Marketing & Promotional Communication

With your consent, we may send promotional messages via SMS, WhatsApp, or email in compliance with Bangladesh Telecommunication Regulatory Commission (BTRC) guidelines. You can opt out at any time. Essential order-related messages will still be sent.

2.5 Security & Fraud Prevention

Technical data is used to detect suspicious activity, prevent fraud, and protect your account and transactions.

3. How We Share Your Information

We do not sell or trade your personal data.

3.1 Courier Partners

Delivery partners receive your name, phone number, and address solely to complete deliveries.

3.2 Payment Gateways

Payments processed via bKash, Nagad, or SSLCommerz require sharing transaction details with these secure platforms. We do not store card or PIN information.

3.3 Technology Partners

We use trusted hosting, analytics, messaging, and customer service platforms bound by confidentiality agreements.

3.4 Legal Requirements

Information may be shared with authorities if required by law or legal processes.

4. How We Protect Your Information

We use SSL encryption, secure servers, access controls, PCI-DSS compliant payment systems, and continuous monitoring to protect your data.

5. Your Rights

Under Bangladesh’s Digital Commerce Policy and Consumer Protection Act, you may access, update, correct, or request deletion of your personal data and unsubscribe from marketing communications.

6. Data Retention

Information is retained only as long as required for legal, operational, or customer support purposes. Sensitive payment data is never stored.

7. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our platform.

8. Changes to This Policy

Updates to this policy will be posted on this page with a revised date. Continued use of the website implies acceptance of changes.

9. Contact Information

Maria B Bangladesh
Operated by Closet Social Limited

🌐 Website: www.mariabbd.com
📧 Email: help.mariabbd@closetsocialbd.com
📞 Helpline: +8801332510551

We are committed to responding respectfully, transparently, and promptly to all privacy-related inquiries.