Terms and Conditons

Maria B Bangladesh, operated by Closet Social Limited under official franchise rights, offers customers in Bangladesh access to authentic Pakistan-produced Maria B apparel and accessories. The purpose of this website is to provide a seamless digital shopping experience and accurate information regarding our products and services. By accessing this site, you acknowledge and agree to be bound by the terms outlined here. If you do not agree to these terms, please refrain from using the website. We may revise these Terms & Conditions from time to time without prior notice; continued use of this site serves as acceptance of the updated version.

Product Information & Authenticity

All merchandise showcased on this website consists of original Maria B products sourced directly from Pakistan. No items are manufactured, replicated, or locally produced in Bangladesh. Each product reflects the design standards, craftsmanship, and fabric integrity of Maria B’s Pakistani collections. As inventory is dependent on Pakistan production cycles, quantities are limited and may not be replenished once sold out. Items may occasionally appear on the website despite low or unavailable stock due to real-time system updates or quality re-checks conducted before dispatch.

Pricing & Currency Display

To maintain consistency with the brand’s established regional framework, selected items on the Bangladesh website may display the same numerical value as their original Pakistan pricing, with the currency represented in Bangladeshi Taka (BDT). This format supports transparent brand alignment rather than currency conversion. All final payments, whether made through online gateways or Cash on Delivery, are settled strictly in BDT in accordance with Bangladesh’s financial regulations.

Payment & Transaction Processing

Customers may complete purchases using SSLCommerz-supported cards, bKash, Nagad, or Cash on Delivery where applicable. Online card payments are processed through encrypted, secure gateways, and raw card information is neither stored nor accessible to Maria B Bangladesh. Transaction reversals, payment failures, or timing delays follow policies set by the customer’s bank, card issuer, or mobile financial service provider. Customers are responsible for ensuring that all billing and payment details entered at checkout are accurate.

Product Representation & Visual Accuracy

We make every effort to ensure that product descriptions, measurements, and images presented on our website are as accurate as possible. However, variations may occur due to fabric characteristics, handcrafted embellishments, embroidery placement, or lighting differences during photography. Color tones may appear differently across devices based on screen calibration. These minor variations are natural in premium fashion garments and do not constitute defects.

Stock Availability & Order Confirmation

Product availability is not guaranteed until an order is processed. Despite best efforts to update inventory promptly, items may become unavailable due to rapid demand or final-stage quality evaluation. In such cases, the order may be cancelled and the customer notified accordingly, with refunds processed under the applicable refund guidelines. Submission of an order signifies agreement to accept product availability limitations.

Customer Responsibilities at Checkout

Customers must ensure that the delivery address, contact number, and personal information provided during checkout are complete and accurate. Active phone availability is required for courier coordination. Delays resulting from unreachable numbers, incomplete addresses, or customer unavailability are beyond the control of Maria B Bangladesh and may result in delivery failure or returned parcels.

Domestic Shipping & Delivery

All deliveries within Bangladesh are completed through certified national courier partners. Standard timelines range from two to three days within Dhaka and three to four days outside Dhaka. During campaign seasons, nationwide sales events, or high-volume periods, delivery may take up to ten days. Delivery timelines are estimates and may be affected by courier constraints, regional accessibility, weather, or unforeseen logistical challenges.

International Shipping

Maria B Bangladesh primarily serves customers within Bangladesh. Limited international delivery may be offered subject to courier serviceability and destination regulations. Customs duties, import taxes, and clearance fees imposed by the destination country are borne solely by the customer. Once dispatched, international orders cannot be recalled, altered, or re-routed.

Order Cancellation Guidelines

Customers may cancel a paid order within twelve hours of placement, provided dispatch has not occurred. Orders handed over to the courier cannot be cancelled. Maria B Bangladesh reserves the right to cancel orders due to stock unavailability, payment verification concerns, or suspected fraudulent activity. Refunds for cancelled orders follow the Refund Policy described in these Terms.

Exchange Policy

Customers may request an exchange within seven days of receiving their item, subject to eligibility requirements. Items must be unused, unwashed, unaltered, and in their original condition with intact tags, labels, and packaging. Exchanges are limited to genuine issues such as incorrect product, size, color, or recognized quality-related concerns. Each item may be exchanged once, and all exchanges depend strictly on stock availability.

Certain product categories cannot be exchanged, including discounted items, sale-event items, stitched unstitched pieces, M. Luxe Fabric, accessories, and any item showing signs of wear, alteration, or tampered packaging.

Domestic exchanges may be processed through online support or at authorized Maria B Bangladesh outlets. Replacement dispatch timelines typically range from seven to ten days.

Exchange Policy for International Customers

International customers may complete exchanges only within Bangladesh. Customers visiting Bangladesh may request home-delivery exchange services, while family or friends may physically bring the product for exchange. If an item is sent from abroad through a courier, all associated shipping, customs, or clearance fees are the customer’s responsibility.

Return Policy

Returns are accepted only for orders that have not been shipped. Once a product is delivered, returns are no longer permitted. Items purchased during promotions or containing customized stitching, alterations, or missing tags and packaging are not eligible for return.

Refund Policy

Refunds are applicable only for orders cancelled before shipment, for duplicate payments, or when the seller cancels an order due to product unavailability. Refunds are not issued for delivered items, nor when customers request alternative sizes or colors that are out of stock.

Refunds for card payments may take fifteen to twenty working days to be processed by SSLCommerz. bKash and Nagad refund timelines typically range from ten to fifteen working days. Cash-on-delivery refunds are issued through approved non-cash methods. Delivery charges, international shipping costs, and any fees associated with returning items are non-refundable.

Privacy & Use of Information

Customer data—including name, contact information, and delivery details—is collected solely for order processing, delivery coordination, customer support, and service improvement. Information may be shared with verified third-party partners such as couriers and payment gateways as required for service fulfillment. Maria B Bangladesh does not sell, rent, or trade customer data. All payment information is securely processed by approved gateways and is not accessible to or stored by the company.

Intellectual Property

All website content—including photography, logos, text, graphics, and product imagery—is the property of Maria B Bangladesh or licensed for use under franchise rights. Unauthorized reproduction, distribution, or commercial use of website material is prohibited.

Limitation of Liability

Maria B Bangladesh assumes no responsibility for losses arising from courier delays, technical system interruptions, misuse of customer credentials, or external regulatory conditions affecting logistics. Customers access the site and its services at their own risk.

Indemnification Clause

By using this website, customers agree to indemnify Maria B Bangladesh, its franchise operators, employees, and partners against claims, losses, or liabilities resulting from misuse of the site, breach of these Terms, or violation of applicable laws.

Customer Communications & Submissions

Although we strive to respond promptly, we may not be able to reply to all messages. All suggestions, comments, and submissions provided by customers become the property of Maria B Bangladesh. Names or personal information will not be disclosed without explicit consent unless required by law.