Exchange Policy

Customers may request an exchange if the product meets our standard exchange conditions.

Exchange requests must be submitted within 7 days.
Exchange allowed for the wrong item, wrong size, wrong color, or quality issues.
Items must be unused, unwashed, and unaltered.
Tags and packaging must be intact.
Exchange depends on stock availability.
Each item can be exchanged only once.
EXCHANGE NOT ALLOWED
Certain products are restricted for exchange due to hygiene, usage, or policy rules.

Discounted, sale, or promotional items.
Full-priced items during storewide sales.
Stitched unstitched items.
M. Luxe Fabric.
Used, washed, altered, or damaged items.
Missing tags/labels/packaging.
Accessories (if applicable).
EXCHANGE VALUE POLICY
Exchanges must be made with items of equal or higher value.

Exchange allowed with equal or higher value products.
Additional payment required for higher-value items.
IF STOCK NOT AVAILABLE
If the requested size/design is unavailable, customers must select an alternative product.

Money refund will not be issued for unavailable sizes/designs.
Customers must choose another item of equal or higher value.
Additional payment required for higher-value items.
EXCHANGE PROCESS (BANGLADESH)
Customers may exchange online purchases through online requests or outlet support.

Exchange available online or at the nearest outlet.
Depends on stock availability.
No delivery charge for exchange shipments.
Exchange delivery takes 7–10 days.
EXCHANGE PROCESS (INTERNATIONAL)
International customers must process exchange within Bangladesh upon product return.

Exchange only at Maria B Bangladesh outlets.
Customers staying in Bangladesh may request home-delivery exchange.
No charges apply if the item is brought by hand.
Items cannot be exchanged at Maria B outlets abroad.
Family/friends may bring items to Bangladesh for exchange.
Courier-sent items from abroad require customer-paid shipping/customs.
Exchange allowed with equal/higher value items only.
Alternative product selection required if stock is unavailable.